Data Governance & Ethics

Privacy Policy

How we safeguard your personal data, site visit details, property inquiries, and transaction records across our real estate platform.

Last Updated: July 2026

1. Information We Collect

To provide tailored real estate services, schedule site visits, and process booking requests, we collect information you provide directly through our website forms, WhatsApp inquiries, and interaction at our sales offices.

  • Personal Identifiers: Full name, email address, phone number, and residential address.
  • Property Preferences: Budget range, preferred location/project, configuration needs (e.g., 2 BHK, 3 BHK), and investment timelines.
  • KYC & Transaction Data: Government-issued ID details (PAN, Aadhaar) and payment details required solely when issuing Expression of Interest (EOI) or booking tokens as mandated by real estate regulations.

2. How We Use Your Information

Your personal data is handled strictly in accordance with ethical real estate practices and CREDAI standards. We use your information to:

  • Coordinate and confirm guided site visits with our sales team in Chennai.
  • Send project updates, floor plans, RERA documentation, and construction progress reports.
  • Facilitate unit allotment, draft Agreement for Sale, and process statutory compliance filings.
  • Respond to technical or financial queries regarding home loans and bank approvals.

3. Sharing & Disclosures

We respect your privacy and do not sell or rent your personal information to third-party telemarketers or advertisers.

Information may be shared with trusted entities solely for processing your real estate transaction:

  • Banking & Financial Institutions: To assist you with home loan eligibility and processing upon your explicit request.
  • Regulatory Bodies: Government authorities or RERA tribunals where required by law for property registration and title transfer.
  • Authorized Partners: Sub-contractors, legal counsel, and CRM service providers under strict confidentiality agreements.

4. Cookies & Digital Tracking

Our portal utilizes cookies and similar web analytics technologies to enhance your browsing experience, remember your preferences, and understand which real estate projects interest our visitors most.

You can adjust your web browser settings to refuse non-essential cookies. However, disabling cookies may impact certain interactive features, such as saved floor plans or virtual tour preferences.

5. Data Security & Storage

We implement technical and organizational security measures—including SSL encryption, secure access controls, and regular audit protocols—to protect your personal information against unauthorized access, loss, or misuse.

Transaction records and legal documents are stored securely in compliance with Indian statutory data retention requirements.

6. Your Privacy Rights & Choice

You maintain full control over your personal communication preferences:

  • Opt-Out: You can unsubscribe from marketing emails or promotional SMS/WhatsApp updates at any time by clicking the unsubscribe link or notifying our privacy desk.
  • Access & Correction: You may request access to, correction of, or deletion of your personal records, subject to ongoing legal or contractual property obligations.

7. Data Protection Officer & Contact

If you have any questions, concerns, or grievances regarding our privacy practices or how your personal data is handled:

Data Privacy Cell & Grievance Officer

CREDAI Registered Developer Office, Chennai, Tamil Nadu, India

Email: privacy@credai-member.org

Inquiring about a property?

Our Chennai sales office is available to walk you through project details, floor plans, and site safety procedures.

Get in Touch